Once shipped, orders are non refundable. All items are inspected before shipping and packaged with care to ensure a safe journey. Customer service is top priority here, do not hesitate to send an email if you encounter any issues. Exchanges due to the customer not being sure exactly what they want are not allowed. We do this to monitor the integrity of the products we sell. Sadly there are people that will buy something, open it, refill it with something else and return it. To ensure that all customers receive authentic products that have not been tampered with and have never left our sight, we do not accept exchanges once they have been shipped.
We are not responsible for stolen packages. If you deem your area to be high risk please add signature confirmation to your order.